Your questions answered

General
Automated Cartoning
Secondary Packaging
Rework & Inspection
Costco Repacking
Retail Display Assembly
Packaging Materials
Fulfillment Services
Sustainability
Pricing & Timelines

General

Can you provide a tour of your facilities?

Absolutely! We encourage potential clients to visit our state-of-the-art facilities to see our capabilities firsthand. Contact us to schedule a tour and experience our commitment to quality and efficiency.

What types of products can you accommodate for contract packaging?

We can accommodate a wide variety of product types, including pharmaceuticals, medical devices, consumer healthcare products, health & beauty items, vitamins and supplements, and more. Our capabilities include primary, secondary, and promotional packaging for various product sizes and configurations.

What are your quality control procedures?

We have rigorous quality control procedures in place at every stage of the packaging process. Our quality management system tracks and documents all activities, ensuring compliance with industry regulations and your specifications. We also conduct regular inspections and audits to maintain the highest standards.

How do I get started with NowPac's services?

Simply contact us through our website or give us a call to discuss your specific needs. Our team will guide you through the process, provide a customized quote, and help you get started on your packaging journey.

What sets NowPac apart from other contract packagers?

Nowpac's commitment to quality, compliance, and customer service sets us apart. We have over 30 years of experience, state-of-the-art facilities, and a dedicated team focused on exceeding your expectations. Our track record of successful product launches and long-term client relationships speaks for itself.

What industries do you serve?

We serve a wide range of industries, including pharmaceutical, consumer healthcare, health & beauty, vitamins and supplements, medical devices, and more. Our expertise spans various product types and regulatory requirements.

What are the benefits of using a contract packaging partner?

Partnering with a contract packager like Nowpac allows you to save on costs, increase efficiency, scale your operations, and tap into specialized expertise, all while focusing on your core business.

Automated Cartoning

Can I customize the size and design of my cartons with automated cartoning?

Absolutely! We offer a variety of carton sizes and styles, including glued, tuck-and-fold, and 5-panel options. Additionally, we can customize your cartons with branding elements, product information, and regulatory compliant labeling.

What are the benefits of automated cartoning for my business?

Automated cartoning offers numerous benefits, including increased efficiency, improved accuracy, enhanced productivity, reduced labor costs, and better scalability. This results in faster time to market, consistent product quality, and a significant boost to your bottom line.

What are the cost savings associated with automated cartoning?

Automated cartoning significantly reduces labor costs, minimizes waste due to errors, and optimizes material usage, resulting in substantial cost savings over time. It also improves productivity, which can lead to further cost reductions throughout your supply chain.

How does automated cartoning improve packaging efficiency?

Automated cartoning streamlines the entire packaging process by eliminating manual labor and reducing human error. Our high-speed machines can handle large volumes of products quickly and accurately, ensuring consistent output and freeing up your resources for other tasks.

What types of products are suitable for automated cartoning?

Our automated cartoning solutions are versatile and can accommodate a wide range of products, including those in the pharmaceutical, consumer healthcare, health & beauty, vitamin/supplement, and medical device industries. The specific suitability depends on your product's size, shape, and desired packaging configuration.

Secondary Packaging

What is secondary packaging, and why is it important?

Secondary packaging is the outer layer that protects and groups your primary packaged product. It's essential for safeguarding your product during shipping, enhancing your brand image, ensuring regulatory compliance, and providing convenience for consumers and retailers.

Does secondary packaging help with product protection during shipping?

Absolutely! Secondary packaging provides an additional layer of protection against bumps, shocks, and other potential hazards during transit. This helps to minimize damage and ensure your product reaches its destination in pristine condition.

What are the regulatory compliance considerations for secondary packaging?

Secondary packaging must adhere to specific regulations, particularly for industries like pharmaceuticals and consumer healthcare. These regulations often dictate labeling requirements, safety information, and environmental considerations. At NowPac, we have extensive experience navigating these regulations and ensuring your packaging is fully compliant.

How can secondary packaging enhance my product's shelf appeal?

Secondary packaging plays a significant role in attracting consumers and influencing purchase decisions. Eye-catching designs, clear branding, and informative labeling can make your product stand out on crowded shelves, ultimately driving sales.

What types of secondary packaging solutions do you offer?

NowPac offers a variety of secondary packaging solutions tailored to your needs, including cartoning (with automated options), blister packing sealing, labeling, shrink wrapping, and flow wrapping. We can customize our services to match your specific product and brand requirements.

Rework & Inspection

What are the cost implications of product rework?

The cost of rework varies depending on the nature and extent of the required corrections. We'll provide a detailed quote after assessing your specific needs. In many cases, rework can be more cost-effective than discarding or re-manufacturing products.

How do you ensure compliance with regulatory standards during rework?

Our team is well-versed in Health Canada and FDA regulations. We follow strict protocols and document every step of the rework process to ensure full compliance and traceability.

What is the inspection process like?

Our inspection process involves a thorough examination of your products by our trained quality assurance team. We use established protocols and checklists to identify any defects, non-compliance issues, or necessary updates.

When is product rework necessary?

Product rework is often required when products don't meet quality standards, have labeling errors, or need updates to comply with new regulations.

What types of rework services do you offer?

We offer a range of rework services, including fixing packaging defects, correcting labels, updating expiration dates, kitting adjustments, and repackaging to meet specific requirements.

Costco Repacking

What is the lead time for Costco repackaging services?

Lead times vary depending on the complexity and volume of your project. However, we're committed to efficiency and strive to meet your deadlines while maintaining the highest quality standards. Contact us with your specific requirements, and we'll provide you with an accurate timeline.

What types of repackaging services do you offer for Costco?

We offer a full range of Costco repackaging services, including:- Creating variety packs and multi-packs- Assembling pallet displays- Designing and producing 5-panel cartons- Labeling and barcoding

How does repackaging for Costco benefit my business?

Repackaging your products for Costco can significantly benefit your business by:- Increasing product visibility and sales potential- Ensuring compliance with Costco's strict requirements- Optimizing your product's presentation on Costco shelves- Reducing the risk of product damage and returns- Streamlining your supply chain and saving on costs

How can I ensure my products meet Costco's standards?

NowPac's expertise in Costco repackaging guarantees your products meet all necessary requirements. We'll work with you to assess your current packaging, identify any areas needing adjustments, and create compliant solutions that meet Costco's expectations.

What are the specific packaging requirements for Costco?

Costco has stringent packaging requirements to ensure product safety, optimize shelf space, and minimize waste. These requirements include specific dimensions, labeling guidelines, durability standards, and display-ready packaging. Our team is well-versed in these requirements and can guide you through the process.

Retail Display Assembly

Can I get a custom-designed retail display for my brand?

Yes, absolutely! We specialize in creating custom retail displays tailored to your unique brand identity and product needs.

How much does retail display assembly typically cost?

The cost varies depending on the display's size, complexity, materials, and quantity. We'll provide a detailed quote after a consultation to assess your specific requirements.

How can a retail display help boost my product sales?

Retail displays boost sales by increasing visibility, encouraging impulse purchases, strengthening brand recognition, and communicating key product information effectively.

What materials are typically used for retail displays?

We use a range of materials for our displays, including corrugated cardboard, wood, metal, and plastic, chosen for their versatility, durability, and aesthetic appeal depending on your requirements.

What are the different types of retail displays available?

NowPac offers a variety of retail display types, including sidekicks, end caps, display shippers, shelf-ready units, display pallets, and modular units, each designed to meet specific in-store needs.

Packaging Materials

What types of packaging materials do you source?

We source a wide range of packaging materials, including paperboard, corrugated cardboard, plastics, labels, inserts, and more. We can also source custom or specialty materials to meet your specific needs.

What are the benefits of using your material management service?

Our material management service brings you multiple benefits: reduced costs through strategic sourcing and waste reduction, improved operational efficiency through streamlined inventory management and timely delivery, enhanced product quality through rigorous quality control, and a more sustainable approach with eco-friendly material options.

How does your material management service work?

Our material management service handles everything from procurement and inventory forecasting to quality control and timely delivery. We'll work closely with you to understand your specific needs and develop a tailored solution that optimizes your packaging supply chain.

Can you help me find eco-friendly packaging materials?

Yes, we can! We actively source sustainable packaging materials and can help you choose options that align with your environmental goals, such as recycled content, biodegradable, or compostable materials.

How do you ensure the quality of the packaging materials you procure?

We have rigorous quality control processes in place, including thorough supplier vetting, inspections upon delivery, and ongoing monitoring to ensure all materials meet our high standards and your specifications.

Fulfillment Services

Can your services scale with my business?

Yes, our facilities have ample capacity to grow with your business, ensuring we can meet your increasing fulfillment needs.

What support do you offer for account management?

Our experienced account managers provide personalized support, ensuring your operations run smoothly and efficiently.

How can I track my orders?

You can track your orders in real-time through our integrated system, which provides updates from the moment an order is placed until it’s delivered to your customer.

What are your carrier options and rates?

We offer competitive carrier rates and a variety of shipping options to meet your needs, ensuring cost-effective and reliable delivery.

How do you ensure the safety and quality of my products?

Our facilities are equipped with advanced security systems and temperature controls. We follow strict protocols to maintain the safety and quality of your inventory.

How do I start using your fulfillment services?

To get started, simply ship us your products and connect your online store to our system. We’ll handle the rest, from order fulfillment to shipping.

Do I need to provide my own boxes?

The choice is entirely up to you. NowPac has a wide range of standard boxes and materials, and can source custom packaging at competitive prices. For brands that have it all figured out, we're happy to use any packaging you provide us with!

Sustainability

How can sustainable packaging benefit my business?

Sustainable packaging not only supports your environmental goals but also boosts consumer trust in your business.  It sets your products apart in a competitive market appealing to sustainability- focused consumers.

What are NowPac's sustainability initiatives?

We're committed to reducing waste, optimizing energy use, and sourcing responsibly. We also partner with organizations like Cascades Recovery+ to track and improve our environmental performance.

Do you offer sustainable packaging solutions?

Yes, we prioritize sustainability and offer a range of eco-friendly packaging options, including recycled materials, biodegradable options, and innovative designs that minimize waste.

Can you help me make my packaging more sustainable?

Yes, we can! Our team of experts can assess your current packaging and recommend sustainable alternatives. We can also help you develop a comprehensive sustainability strategy for your packaging.

What certifications do your suppliers hold to ensure sustainable sourcing?

Our suppliers hold reputable certifications such as the Forest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI), ensuring that our materials come from responsibly managed forests.

How does NowPac measure its environmental impact?

We regularly track key metrics like energy consumption, waste generation, and water usage. We also participate in third-party audits to verify our sustainability claims.

What sustainable packaging materials do you offer?

We source materials like recycled cardboard, paperboard, and bio-based plastics. We can also explore custom solutions tailored to your specific sustainability goals.

Pricing & Timelines

How do you ensure compliance with regulatory requirements during packaging?

Our team is well-versed in Health Canada and FDA regulations. We ensure compliance throughout the entire process, from material selection and design to labeling and packaging. We also provide documentation and support for any regulatory audits or inspections.

How do you ensure quality control throughout the packaging process?

We have a rigorous quality management system in place, including inspections, audits, and documentation at every stage. We adhere to strict quality standards and work closely with you to ensure your specifications are met.

What factors can affect the timeline of my project?

Factors like packaging complexity, material availability, regulatory approvals, and shipping distances can influence project timelines. We'll work closely with you to manage these factors and keep you informed of any changes.

How do you handle shipping and logistics for finished products?

We offer comprehensive logistics and distribution services to ensure your products reach their destination safely and on time. We'll work with you to determine the most efficient shipping method and coordinate all logistics.

What is your minimum order quantity?

Our minimum order quantities vary depending on the type of packaging and service required. Please contact us to discuss your specific needs and we can provide you with more information.

What is the typical timeline for a contract packaging project?

Project timelines vary depending on the complexity and scope of your needs. After our initial consultation, we'll provide a detailed timeline tailored to your project.

What information do I need to provide for a quote request?

To receive an accurate quote, please provide details about your product, desired packaging type, estimated volume, timeline, and any specific regulatory requirements.

Let's discuss your packaging needs

Elevate your brand with Nowpac's compliant packaging solutions. 30+ years of expertise delivering unmatched service and results.