Introduction

As a business owner in the consumer packaged goods (CPG) or consumer healthcare sectors, the threat of a product recall is a major concern. The financial fallout, harm to brand reputation, and risk to consumers can have long-term consequences. Fortunately, rework services provide a proactive, strategic solution to safeguard your business from these costly challenges.

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The current landscape: the rising tide of recalls and rework

In today’s global supply chains, product recalls are increasingly common due to strict regulations from Health Canada and the FDA, evolving consumer expectations, and complex manufacturing processes. According to Stericycle Expert Solutions, product recalls cost an average of $10 million, with some exceeding $100 million. Social media amplifies recall news, rapidly spreading information that can harm brand trust. Rework services provide a vital, proactive solution to mitigate these risks, protect consumer trust, and maintain brand integrity in a competitive market.

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How recalls impact your business: protecting profits and brand reputation

Product recalls affect more than finances, they can erode consumer trust and harm long-term viability. Key impacts include:

• Notification and communication costs: Engaging with customers, retailers, and regulatory agencies.
• Recall expenses: Managing logistics for defective products.
• Repair costs: Fixing or replacing recalled products.
• Brand damage: A decline in consumer trust and sales post-recall.
• Legal penalties: Fines for regulatory non-compliance.

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Rework services reduce these impacts by:

• Minimizing financial losses: Refurbishing products recovers investment costs.
• Reducing waste: Aligning with sustainability goals by reusing products instead of discarding them.
• Protecting your brand: Corrective actions reinforce commitment to safety and quality.
• Improving processes: Identifying quality gaps to prevent future recalls.

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How to implement rework services: a step-by-step guide

Integrating rework services requires a structured approach:

• Identify risks: Perform regular audits and quality checks to identify potential issues.
• Develop a rework plan: Define processes for inspection, repair, and redistribution.
• Partner with trusted providers: Choose experienced partners who comply with Health Canada and FDA standards.
• Streamline operations: Integrate rework into your supply chain with clear communication.
• Learn from insights: Use recall data to strengthen future quality controls.
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Conclusion

Partnering with an experienced rework provider like NowPac ensures compliance, minimizes financial risks, and protects your brand. With 30+ years in contract packaging and rework services, we help businesses tackle complex recall challenges efficiently.

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Ready to protect your business from recalls?

NowPac has over 30 years of expertise in contract packaging and rework services, supporting businesses in the CPG and consumer healthcare industries. Contact us today to learn how we can help you minimize risks and protect your brand.